Answer A Phone has extensive experience providing contact call center solutions for leading companies. Our advanced technology and highly-trained agents allow us to deliver an unparalleled quality and customer service experience. With our goals being focused on quality and performance, we have the expertise to lower your customer support cost, increase sales and improve your first call resolution. We handle it all- from customer acquisition and retention to technical support and customer service- with the quality and commitment you would expect from any industry leader.
All of our customer service representatives are trained with the most up to date software available. Whether you are a HVAC company, a plumbing company, landscaping company or anywhere in between, Answer A Phone guarantees the best possible experience for you and your customers alike. So, don't worry about losing jobs because you couldn't get to the phone or you relied on voicemail and get hang ups for those callers who want to speak with a live person. Allow us here at Answer A Phone to capture those sales and service calls and dispatch messages that need immediate attention and keep your customers coming back for years to come.
All operators at Answer A Phone undergo a specified training program for the medical field as well as being certified HIPPA compliant. We guarantee that each call will be answered and properly dispatched to ensure each patient receives the care that they need.
Whether you need a virtual receptionist, someone to screen calls, set appointments, capture leads or dispatch urgent calls... Answer A Phone is standing by to assist with this!
Never miss another sales call that hangs up and calls a competitor that has a live person to help them right away! Let Answer A Phone capture leads and dispatch them ASAP!
It is never a good time for lockouts, the hot water heater burst, to have the AC go out or for plumbing to get stopped up. Especially, when they are in properties that you manage! Answer A Phone is on-call for you 24/7 to handle and dispatch these types of service emergencies but most importantly to prevent you from having to deal with these types of after-hour and weekend headaches!
With leading edge technology, Answer A Phone can be the continuity your agency is looking for to make sure that you stay in contact with you callers and employees during disaster recovery. As well, agencies partner with Answer A Phone to provide many outsourcing solutions from routing calls to emergency dispatch.
From large universities to public and private schools, Answer A Phone can act as an extension of your business by handling over flow calls, registration and admission services or routing calls. We can provide affordable solutions with the professionalism your callers expect.
We know your time is valuable, and so is your customer's time. Our professional and courteous customer service representatives (CSRs) can act as an extension of your business by screening and routing calls, taking messages and appointments, capturing and dispatching leads, processing orders and more! All at a fraction of the cost of an employee!
We can provide that virtual office you need and customers will never know the difference! Out professional CSRs can be an extension of your business by taking message, setting appointments, routing calls, dispatching emergencies, taking orders and more... And incredibly, at a fraction of the cost of a full time employee!
You wouldn't open a brick and mortar business with an employee there to help customers would you? Let Answer A Phone be there for your online customers! We can provide the ultimate in customer service by providing web chat service, helping place and process orders and more!
We can customize your account to your specifications while providing the most professional, reliable and courteous customer service available.
