Call Center Services
Customer care is one of Answer A Phone's main concern. Our live operators are friendly, effective and will provide the care your callers deserve. Here at Answer A Phone we provide level one tech support, help desk, surveys, web form fill, as well as all other e-commerce. Through outsourcing you calls to our US based call center we guarantee that neither you or your customers will experience any language or accent barriers that over seas call centers experience.
Call us today at 1-800-395-2612 so we can customize a program that meets your company's needs and saves you time and money! Along with our Call Center Services we also provide Answering Services as well with our headquarters located in Wilmington, N.C.
Never miss another order with our 24 hour live operators available to take orders for you 24 hours a day, 7 days a week. Our operators can process simple orders through your secure online shopping cart. We leave the selling and customer service up to you, while we make sure your orders are taken 24 hours a day.
No matter what time of day, when your customers need help, your phones MUST be answered. Fortunately for you, our live operators are available 24 hours a day, 7 days a week to assist in dispatch calls to your after-hours technicians and on-call personnel to ensure your customer will be satisfied. You will get a record of every call our call center receives so you know every situation was handled properly.
Maximize your inbound calls generated from your marketing campaigns by letting Answer A Phone capture every lead for you! Marketing isn't cheap and takes a lot of time to develop a quality campaign. Once you are ready, our call center will help you maximize your ROI to ensure each and every lead you generate is captured 24 hours a day.
At Answer A Phone our live operators will take messages from your callers, then dial out to you or your team members to deliver the message in person over the phone. If you are not available you can request a custom escalation list for us to dial out to until your call center has successfully delivered your message.
Event planners and coordinators can now outsource their RSVP tasks by placing their Answer A Phone toll free number on their invitations and registration forms. Our call center is over-staffed with highly trained agents who will deliver calls directly to you. RSVP services save you time and ensure every call is captured accurately and professionally.
Try outsourcing your customer service and technical support needs to excellent live operators. Answer A Phone's live operators will handle your inbound support calls and place trouble tickets online, dispatch emergency calls to on call staff and more.
Hour your calls answered in our call center while we located the requested staff member of your team. You can then choose to acept the call at which point we will transfer them through to you or decline the call and our agent will return to the caller holding and offer to take a message or place them into your Free Answer A Phone Voicemail.
If your telephone lines go out because the off-site Telecom switch isn't as well protected as you are, then how are your prospects, never mind your existing customers, going to keep in contact with you? You have peace of mind with a call center that keeps employees in contact with managers and customers.